What Modern Consumers Expect From Customer Support

Based on Bizrate Insights proprietary data, this infographic breaks down results from a recent survey of over 2,000 online shoppers to give you a data-driven snapshot of current customer service preferences. Results from this survey will help you determine if you’re allocating your team’s resources efficiently. 

In this infographic, we answer the following questions:  

• What is the biggest pain point for customers reaching out to a support team? 

• Are chatbots an efficient way to respond to customers? 

• What are the qualities customers look for in a support team? 

• What are the most common reasons a customer will contact support? 

Understanding how and why shoppers are reaching out to your business can help you refocus your support strategy and allocate your time efficiently. Download our infographic to start refining your customer support gameplan.