What Customers Really Think of AI

Download our free Shopper Insights Brief

When we surveyed 1,458 online shoppers, their answers revealed that the promise of AI-powered ecommerce has yet to arrive. 

Nevertheless, they’re actively curious about the technology’s potential applications:

  • 33% believe AI will be most helpful in delivering more timely responses
  • Only 15% of survey respondents think AI will provide more accurate or higher-quality responses
  • 40% feel using chatbots may have a negative brand impact

So, if you’re thinking about integrating AI into your CX strategy, there’s still time to do it the right way. 

Our free Shopper Insights Brief is a great place to start, and it’s packed with tons of customer stats and analysis. 

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