How VitalSigns Helps Angara Keep an Ear to the Ground
Angara is an online fine jewelry retail brand headquartered in Los Angeles, California. They have a presence in 15 countries and ship to over 64 countries worldwide.
A Bizrate Insights customer since 2014, Angara launched the Straight-to-Fulfillment Survey during the second half of 2023 to gather additional feedback on their fulfillment experience. These insights helped Angara hit a 14% year-over-year increase to their Net Promoter Score (NPS).
“We meticulously analyze the feedback and ratings to pinpoint areas for enhancement. The data helps us tailor our customer service, product offerings, and overall experience to better meet our customers' needs and expectations.”
— Joyce David, Manager of Customer Experience & ORM
Download the case study to learn how Angara has used data gathered in the VitalSigns dashboard to:
- Monitor product offering sentiments
- Boost overall satisfaction
- Increase customer loyalty
The study is completely free and demonstrates just how powerful VitalSigns can be in actively listening to shoppers, making targeted enhancements, and building a brand customers love.