---
title: "Consumer Insights Report: Customer Support in the AI Era"
description: Explore shopper preferences for AI in customer support and discover when they seek human assistance. Download the report for insights that can enhance your customer service strategy.
---

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# THE STATE OF CUSTOMER SUPPORT IN THE AI ERA

# How Shoppers Really Feel About AI in Customer Support

When something goes wrong, is AI enough? Discover where shoppers draw the line and what it could mean for their next purchase.

WHAT DO SHOPPERS EXPECT WHEN THEY NEED HELP?

Based on a survey of 1,000+ U.S. online shoppers, this report explores:

- When shoppers are comfortable with AI support
- When they expect access to a human
- How removing human support could influence future spending

Download the free report to better understand where AI fits and when shoppers expect human support.

Download Free Consumer Insights  

Customer Support in the AI Era

 

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