/ Ratings. Reviews. Real Insights.

Drive Growth With Customer Feedback

Capture feedback at every stage of the customer journey, from Pre-Purchase Through Post-Delivery.

Google rating and review syndication to improve SEM/SEO and boost trust where customers buy.
Real-time, journey-wide feedback to reveal what’s working, and what's blocking conversion.
Metrics and benchmarks like NPS that help you lift clicks, reduce returns, and grow loyalty as the market moves.
UGC & CGC like verified ratings and reviews for enhanced authenticity and social proof.

See how it works

/ Why Bizrate Insights

How it Works

Invitation

We capture feedback at every stage of the customer journey.

Survey

Consumers share experience and feedback.

Insights

View real time results and act to improve customer experience.

/ Verified Customer Feedback on a Massive Scale

Get Feedback From the Voices Who Matter Most

Fewer blind spots, faster fixes, and a shopping experience that customers will actually return to. Your customer feedback will provide you with insights to:

Spot friction points and learn why shoppers leave without buying.
Lift conversion by turning shopper data into actionable insights.
Build trust with verified ratings and reviews and Google Seller Ratings.
Benchmark competitors to see how you stack up across your category.
Get started quickly with no engineering support needed.

/ Boost Sales, Trust, and Loyalty

Surveys That Deliver

Meet shoppers at key moments to capture feedback and insights that power strategic change.

Understand and repair the issues behind confidence gaps and drop-offs for a refined customer experience that shoppers will choose again and again.

Learn More

The Voice-of-Customer Platform for Businesses of All Sizes

Collect Reviews

Verified ratings and reviews are automatically syndicated to search engines like Google.

Track Benchmarks

Use industry metrics to see how you compare to your competitors.

Monitor Your Performance

KPIs like Overall Satisfaction and Likelihood to Buy Again help you determine strategy.

Verified Customer Feedback

Customer verbatims are delivered right to your inbox in real time.

Measure NPS

Check your Net Promoter Score at every point of the customer journey.

Hands-On Support

Our team of experts is eager to help you start, understand your data, and find key insights.

/ Insights From First Click to Final Delivery

Understand The Whole Customer Journey

Pre-Purchase

Spot friction before it costs you a sale.

Identify obstacles driving shoppers away
Collect feedback in real-time before shoppers leave your site
Recover lost sales by reaching out to customers quickly

Post-Purchase

Capture the full purchase experience.

Gather verified feedback while the checkout experience is fresh
Identify friction points that analytics alone can't explain
Boost order completion by streamlining the path to conversion

Post-Delivery

Close the loop on fulfillment.

Understand where you've met or missed expectations
Collect authentic product reviews and ratings
Measure satisfaction with product, shipping, and more.

/ See Bizrate Insights in Action

See What You Have Been Missing

Try us out for free

What Our Partners Say

Bizrate plays a vital role in helping us understand what our customers truly want and need. It also gives us valuable insight into how we measure up against others in our industry.

Kurt Goodwin

Customer Experience Representative at Crutchfield

Bizrate Insights gave us a sense of how we’re doing from an all-in-one perspective. UI, customer experience, checkout, everything.

David Contract

Marketing Team Lead at Baby Brezza

Partnering with Bizrate allows us to connect with our customers after each interaction, gaining meaningful input that helps us elevate every aspect of the customer experience.

Trent Nelson

Director, Customer Service at Rocky Mountain ATV/MC