Case Study: How Uses Feedback-Driven Insights to Advance Their Customer Experience

As one of the leading sellers of fitness and nutritional products, knew effective Voice of Customer technology was crucial to measuring the success of their CX efforts. They partnered with Bizrate Insights to gather feedback from verified buyers as soon as they completed their purchase.

Our Online Buyer Survey gave the customer insight to:

  • Boost and maintain Net Promoter Score

  • Build an active community of brand advocates

  • Pinpoint, track and measure shipping and logistics KPIs

Learn more by downloading the full case study.