Case Study: How Bodybuilding.com Uses Feedback-Driven Insights to Advance Their Customer Experience
As one of the leading sellers of fitness and nutritional products, Bodybuilding.com knew effective Voice of Customer technology was crucial to measuring the success of their CX efforts. They partnered with Bizrate Insights to gather feedback from verified buyers as soon as they completed their purchase.
Our Online Buyer Survey gave Bodybuilding.com the customer insight to:
Boost and maintain Net Promoter Score
Build an active community of brand advocates
Pinpoint, track and measure shipping and logistics KPIs