---
title: Capture Customer Feedback | Boost Sales with Bizrate Insights
description: Capture feedback, connect with shoppers, and turn reviews into winning strategies with Bizrate Insights. Get verified ratings, extensive feedback, and expert insights to boost sales and loyalty. Sign up now!
---

[![Bizrate Insights Logo](https://go.bizrateinsights.com/hs-fs/hubfs/452_main_logo.png?width=1667&height=417&name=452_main_logo.png "Bizrate Insights Logo")](https://bizrateinsights.com/)

[Get a demo](https://bizrateinsights.com/request-a-demo/)

 

**/ Ratings. Reviews. Real Insights.**

# Know Whats Working.

# Fix What's Not.

Prioritize fixes that boost revenue and create happier shoppers with Voice of Customer solutions.

[Get started for free](https://go.bizrateinsights.com/learn-more#section-12)

[Talk to our team](https://calendly.com/michele-flamer-powell-bizrate/meeting-with-michele-of-bizrate?month=2025-07)

![u-1-hero-1](https://go.bizrateinsights.com/hs-fs/hubfs/u-1-hero-1.webp?width=947&name=u-1-hero-1.webp "u-1-hero-1")

![TVS](https://go.bizrateinsights.com/hs-fs/hubfs/TVS.png?width=225&height=75&name=TVS.png)

![MAC](https://go.bizrateinsights.com/hs-fs/hubfs/MAC.png?width=225&height=75&name=MAC.png)

![Journeys](https://go.bizrateinsights.com/hs-fs/hubfs/Journeys.png?width=225&height=75&name=Journeys.png)

![Marmot](https://go.bizrateinsights.com/hs-fs/hubfs/Marmot.png?width=225&height=75&name=Marmot.png)

![Venus](https://go.bizrateinsights.com/hs-fs/hubfs/Venus.png?width=225&height=75&name=Venus.png)

![Spencers](https://go.bizrateinsights.com/hs-fs/hubfs/Spencers.png?width=225&height=75&name=Spencers.png)

![Jelly Belly](https://go.bizrateinsights.com/hs-fs/hubfs/Jelly%20Belly.png?width=225&height=75&name=Jelly%20Belly.png)

![Estee](https://go.bizrateinsights.com/hs-fs/hubfs/Estee.png?width=225&height=75&name=Estee.png)

# Turn Feedback Into Fuel

Bizrate Insights tools don’t just collect data—they help you do something about it. Track satisfaction, reduce site abandonment, or benchmark yourself against competitors, turning insights into meaningful action.

[Get started for free](https://go.bizrateinsights.com/learn-more#section-12)

# Our Reach. Your Results.

# 25M+

# Surveys Completed Annually

Real, verified customer surveys.

# 94%

# Survey Completion Rate

Industry-leading response rates.

# 2,000

# Brands in Our Network

Trusted across North America.

# The Voice-of-Customer Platform for Businesses of All Sizes

![Styled Icon](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon.png?width=40&name=Styled%20Icon.png)

**Net Promoter Score (NPS)** 

Benchmark NPS at key customer touchpoints for each vertical.

![Styled Icon (1)](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon%20(1).png?width=40&name=Styled%20Icon%20(1).png)

**Google Seller Ratings**

Automatic review syndication across Google, Bing, and other search engines for better SEO and SEM.

![Styled Icon (2)](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon%20(2).png?width=40&name=Styled%20Icon%20(2).png)

**Customer Journey Intelligence**

Understand customer sentiment at all journey points.

![Styled Icon (3)](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon%20(3).png?width=40&name=Styled%20Icon%20(3).png)

**Expert Insights Analysis**

Bespoke analysis from dedicated data experts.

![Styled Icon (5)](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon%20(5).png?width=40&name=Styled%20Icon%20(5).png)

**Competitor Benchmarking**

Compare performance against competitors on major KPIs.

![Styled Icon (4)](https://go.bizrateinsights.com/hs-fs/hubfs/Styled%20Icon%20(4).png?width=40&name=Styled%20Icon%20(4).png)

**Unlimited Data Collection**

Unlimited survey invitations and responses.

[Get Started](https://go.bizrateinsights.com/learn-more#section-12)

# Insights Tailored for Every Role

From ecommerce managers to UX designers, our platform delivers actionable insights:

##### Ecommerce Managers

 Optimize online shopping with real-time feedback.

##### Marketers

 Refine messaging, boost engagement, and improve campaigns.

##### Customer Support Specialists

 Quickly identify and resolve pain points.

##### UX/CX Professionals

 Enhance digital experiences and improve conversions.

![Growth](https://go.bizrateinsights.com/hubfs/Growth.svg "Growth")

#### Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

## $0

/ Month Billed annually

[Learn more](https://bizrateinsights.com/plans/)

![Advanced](https://go.bizrateinsights.com/hubfs/Advanced.svg "Advanced")

#### Advanced

Convert shoppers using strategic insights based on historical data and industry trends.

## $450

/ Month Billed annually

[Learn more](https://bizrateinsights.com/plans/)

![Pro](https://go.bizrateinsights.com/hubfs/Pro.svg "Pro")

#### Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

## $975

/ Month Billed annually

[Learn more](https://bizrateinsights.com/plans/)

[Get started for free](https://go.bizrateinsights.com/learn-more#section-12)

![images](https://go.bizrateinsights.com/hubfs/images.png "images")

###### “In today’s retail world being customer-centric is imperative for continued success. The Bizrate site abandonment survey has allowed us to keep our focus on the customer experience in a way that we know will be meaningful and relevant to our customers.”

Jason Pafford

Voice of the Customer and Communications Supervisor at Orvis

[Read the case study](https://go.bizrateinsights.com/orviscasestudy?hsLang=en)

![header-logo-retina](https://go.bizrateinsights.com/hubfs/header-logo-retina.webp "header-logo-retina")

###### “There is simply nothing else like VitalSigns that provides near real-time feedback from customers and tells us exactly where we can be doing better.”

Brad Wolansky

Chief Executive Officer at Dover Saddlery

[Read the case study](https://go.bizrateinsights.com/dover-saddlery-case-study?hsLang=en)

# Start Free—Scale with Ease Insights

Perfect your customer experience now with immediate, high-impact feedback. Easy setup—no engineering required.

![u4 - By Feature - Overview - Competitor Benchmarking](https://go.bizrateinsights.com/hubfs/u4%20-%20By%20Feature%20-%20Overview%20-%20Competitor%20Benchmarking.png "u4 - By Feature - Overview - Competitor Benchmarking")

# Meet With Our Team

Our team is here to explain how the site abandonment survey works and how it can uncover exactly why shoppers are leaving your website.

We'll show you:

- How to find what really matters to your buyers
- How brands like yours have turned exit surveys into revenue gold
- How to get up and running in minutes - no development team needed

[Talk To Our Team](https://calendly.com/michele-flamer-powell-bizrate/meeting-with-michele-of-bizrate?month=2025-07)

![image-262-2-1](https://go.bizrateinsights.com/hubfs/image-262-2-1.png "image-262-2-1")

# FAQ's

##### What does Bizrate Insights do?

[Bizrate Insights](https://bizrateinsights.com/about-us/) delivers consumer insights to help businesses make better-informed decisions. Providing voice-of-consumer (VoC) feedback tools, our mission is to enhance your customer experience by collecting:

- Customer reviews
- Site abandonment data
- Market intelligence surveys

For over 20 years, renowned retailers have trusted Bizrate Surveys to collect and distribute verified reviews from online customers.

##### Do I need a website developer to set it up?

No, both the Buyer and Site Abandonment survey codes are easy to copy and paste to your site in order to get started, though the pages may vary. Our surveys can also be integrated directly from the Shopify, WooCommerce, and Magento platforms.

##### How long does it take to get started?

Getting started is easy — you just need to register your site [here](https://bizrateinsights.com/start-now/) and send along logos that meet our criteria. Once you’ve registered, we’ll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.

You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.

##### How much does it cost?

Our standard package really is free. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.

If you're looking fore more access to historical data or a deeper dive into metrics, our upgraded packages starting at 450/month offers these kinds of benefits plus more. 

[![white logo ](https://go.bizrateinsights.com/hubfs/white%20logo%20.png "white logo ")](https://bizrateinsights.com/)

[![icon-social-x-twitter](https://go.bizrateinsights.com/hs-fs/hubfs/icon-social-x-twitter.png?width=144&height=144&name=icon-social-x-twitter.png)](https://twitter.com/bizrateinsights?lang=en) [Follow us on Linkedin](https://www.linkedin.com/company/bizrateinsights/)

© 2026 Bizrate Insights Inc. All rights reserved. [Privacy Policy](https://legal.bizrate.com/privacy-policy) & [Terms & Conditions.](https://legal.bizrate.com/terms-of-service/en/index.html)Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are property of their respective owners.

![2025_LeadingVendors_CustomerRatings](https://go.bizrateinsights.com/hubfs/2025_LeadingVendors_CustomerRatings.png "2025_LeadingVendors_CustomerRatings")

![download](https://go.bizrateinsights.com/hubfs/download.png "download")

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