Know Whats Working.
Fix What's Not.
Prioritize ecommerce fixes that boost revenue and create happier shoppers with Voice of Customer solutions.
Perfect your customer experience now with immediate, high-impact feedback. Easy setup—no engineering required.
/ Create your free account
Start collecting end-to-end customer feedback today
Our Reach. Your Results.
25M+
Surveys Completed Annually
Real, verified customer surveys.
94%
Survey Completion Rate
Industry-leading response rates.
2,000
Brands in Our Network
Trusted across North America.
Turn Feedback Into Fuel
Bizrate Insights tools don’t just collect data—they help you do something about it. Track satisfaction, reduce site abandonment, or benchmark yourself against competitors, turning insights into meaningful action.
FAQ's
What does Bizrate Insights do?
Bizrate Insights delivers consumer insights to help businesses make better-informed decisions. Providing voice-of-consumer (VoC) feedback tools, our mission is to enhance your customer experience by collecting:
- Customer reviews
- Site abandonment data
- Market intelligence surveys
For over 20 years, renowned retailers have trusted Bizrate Surveys to collect and distribute verified reviews from online customers.
Do I need a website developer to set it up?
How long does it take to get started?
Getting started is easy — you just need to register your site here and send along logos that meet our criteria. Once you’ve registered, we’ll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.
You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.
How much does it cost?
Our standard package really is free. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.
If you're looking fore more access to historical data or a deeper dive into metrics, our upgraded packages starting at 450/month offers these kinds of benefits plus more.
