Your customer feedback shouldn’t sit idle. In retail, things shift quickly, and the teams that win are the ones who review feedback often and spot patterns that they act on.

The Bizrate Insights playbook shows you how to build a VoC calendar that fits your business, using three essential checkpoints. Our data experts guide you through the process and help prioritize what matters most:

• Daily: run quick health checks to catch issues early and fix them in real time
• Weekly: determine what happened, why it happened, and what your next steps should be
• Monthly: step back and tie recurring CX and performance narratives to larger objectives