/ Stop the Guesswork

Uncover the Real Reasons Your Customers Leave and Fix Them Fast.

Bizrate Insights' Voice of Customer (VoC) solutions help retailers capture customer feedback in real time and act on it to drive revenue, loyalty, and repeat purchases.
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You're not here because everything is working perfectly.

You’re here because something feels off. Customers are leaving, growth is stalling, and you don’t have clear answers. 

The reality is painful:

  • Shoppers abandon your website without warning. You’re left guessing why.
  • Customers churn in silence. They don’t tell you they're leaving, they just don’t come back.
  • Complaints arrive too late. By the time feedback arrives, the damage is done.

The Result?

Teams are forced to make decisions in the dark, wasting time and budget on fixes that don’t move the needle.

If you don’t know why customers are unhappy, you can’t fix it. 

Introducing Bizrate Insights' Voice of Customer Solution

 
That helps you understand your shoppers ' behaviors, actions, and needs.
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Grow Your Business

Increase satisfaction and retention by quickly addressing customer pain points and enhancing the shopping experience.

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Turn Insights Into Action

Create strategy and fuel growth using digestible insights based on your data and customer feedback.

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Understand the Customer Journey

Use authentic feedback directly from verified shoppers and buyers to uncover valuable insights throughout the journey.

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Manage Your Reputation

Display and promote brand credibility, trust, and loyalty using UGC, awards, and badges as social proof.

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Track Net Promoter Score

Use NPS to track performance at key points in the customer journey compared to benchmarks. 

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Syndicate Seller Ratings To Google

Drive qualified traffic from organic search (SEO/GEO) and paid search (SEM) with reviews syndicated directly to Google.

Our clients have seen growth like:

67%

in website traffic

84%

in Google's star rating average

12%

in overall conversion rate

21%

in revenue from mobile orders

/ How it Works

Get Pre-Purchase, Post-Purchase, and Post-Purchase Insights

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1

We capture feedback at every stage of the customer journey.

Survey

2

Consumers share experience and feedback.

Insights

3

View real time results and act to improve customer experience.

/ Get the Overview

Want the full picture without the pitch?

 Download our quick PDF overview to see how Bizrate Insights’ Voice of Customer (VoC) solutions work.

No calls. No pressure. Just a simple look at how to stop guessing and start listening.

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© 2026 Bizrate Insights Inc. All rights reserved. Privacy Policy & Terms & Conditions. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are property of their respective owners.